Shipping/Returns
Shipping
We offer FREE shipping on orders over $75.00 (not including applicable taxes). Orders under $75.00 will be subject to a flat shipping fee of $20.00 (plus applicable taxes)
We DO NOT ship to P.O. Boxes. Orders across Canada are shipped via INTRA-CANADA COURIER (CanPar, Purolator, FedEX or UPS). from our warehouse in Edmonton, Alberta, Canada with tracking, insurance and "signature required". Orders placed on Weekends or Stat Holidays will be processed/shipped the following business day (unless otherwise stated).
While we pack your order as carefully as possible, once your shipment has left our offices we do not accept responsibility for products that freeze due to unforeseen changes in the weather during transit or are left on doorsteps. Courier companies do not insure or guarantee products against freezing while in transit. Please follow your tracking information provided carefully so you know when your parcel will arrive. If you cannot be home to receive your order, please provide an alternate address for shipping (work address, friend or relative) when you place your order.
Should you have any questions regarding our shipping policies, please do not hesitate to contact us.
Returns
All our products are carefully inspected before they are shipped to you.
For health and safety reasons, we do not except returns on opened or used products.
All products in unopened, unused and in re-saleable condition may be returned within 14 days of initial purchase for a full refund of amount paid. All shipping charges related to the return are the responsibility of the customer. Please contact us for our return address . Shipping fees paid on initial purchase (if applicable) are not eligible for refunds.
Aira Skin Health does not accept returns or exchanges for items not purchased through Aira Skin Health directly. All requests for returns or exchanges for products purchased at an authorized Aira Skin Health partner should be directed to location where purchased. Aira Skin Health licensed professional partners have their own individual return or exchange policies which are separate from ours. Additionally, if you purchase Aira Skin Health products from unauthorized websites, retailers, Amazon or other unauthorized sources, we will not honor returns, refunds or exchanges of any kind.